FAQ

● I do not know how to measure the size of the dog. 
Hereplease look at.
If you still have any questions about the size
Mail to support@tooutouchoco.jp, or
Official LINEWe will give you advice if you contact us.
● When will the ordered items be shipped?
In the case of a pair look SET, it takes about 4 weeks to arrive for ordering to make -to -order. It takes about 4 to 5 weeks if it is crowded.
Those with stock will be delivered 7 to 14 days after payment.
If you are in a hurry, please feel free to tell us if you can consult at the time of order.
● Please tell me how to ship.
We will send you by either Yamato Transport, Sagawa Express, or click post.
We will decide where to ship by the thickness of the product. Please note that the delivery method cannot be selected.
● Is it possible to specify the product receipt date and time?
Is possible. Be sure to write your desired date and time in the remarks column. In addition, if you are in a hurry, please contact us before ordering.
● Inquiry email reply does not come
After contacting us, if there is no reply within 1-2 business days, we are sorry, but again supplement@toutouchoco.jp orOfficial LINEPlease contact us.
Customer support business hours are as follows.
Weekdays 10: 00-17: 00 Saturdays and Sundays holidays
● Order confirmation email does not arrive.

There may be errors in the registered email address.
excuse mesupport@toutoucoco.jpPlease contact us.

Also, if you register a carrier email (ezweb.ne.jp I.Softbank.com docomo.ne.jp), the email may be blocked.
Sorry to trouble you, but if you have an email address other than career emailsupport@toutoucoco.jpPlease let us know. I will change the procedure here.

For customers who use "domain designated reception" on mobile phones

Those who have received a domain designated will not receive an email from us. With @Shopify.com@Toutouchoco.jpPlease set the reception from the permission and use it.

For customers who use spam filters

Depending on the setting of the spam email filter function and the environment in which you use it, you may not receive an order confirmation email from our shop or the shipping information email due to security.
Please check if there is a call in the spam folder.
In the case of a mobile phone, make sure that the environment cannot be received except for the personal computer address or the specified address in the receiving setting.
* Sorry to trouble you with the confirmation and cancellation of the above settings, but please consult with the terminals used and the customer support of the mobile phone company.

● I want to exchange and return
Refund policyPlease confirm.
● Defective products arrived
There is no excuse.
We apologize for the inconvenience, but within 7 days after the arrival of the productsupport@toutouchoco.jp orOfficial LINEWhatPlease contact us.
* Please note that we cannot accept replacements and returns after washing or after going out.