Q&A

How to measure the sizeplease look at. If you still have any questions about the size, email or to support@toutoucoCo.jpOfficial LINEWe will give you advice if you contact us.

In the case of a pair look SET, it takes about 4 weeks to arrive for ordering to make -to -order. It takes about 4 to 5 weeks if it is crowded. Those with stock will be delivered 7 to 14 days after payment. If you are in a hurry, please feel free to tell us if you can consult at the time of order.

We will send you by either Yamato Transport, Sagawa Express, or click post.
We will decide where to ship by the thickness of the product. Please note that the delivery method cannot be selected.

Is possible. Be sure to write your desired date and time in the remarks column. In addition, if you are in a hurry, please contact us before ordering.

If you do not reply within 1-2 business days, please contact support@toutouCoco.jp or official LINE again.
Customer support business hours are as follows.
Weekdays 10: 00-17: 00 Saturdays and Sundays holidays

There may be errors in the registered email address. excuse mesupport@toutoucoco.jpPlease contact us.
Also, if you register a carrier email (ezweb.ne.jp I.Softbank.com docomo.ne.jp), the email may be blocked. Sorry to trouble you, but if you have an email address other than career emailsupport@toutoucoco.jpPlease let us know. I will change the procedure here.

[For customers who use "domain designated reception" on mobile phones]
Those who have received a domain designated will not receive an email from us. Please set the permission to receive the reception from@shopify.com and@toutouchoco.jp.

[For customers who use spam filters]
Depending on the setting of the spam email filter function and the environment in which you use it, you may not receive an order confirmation email from our shop or the shipping information email due to security.
Please check if there is a call in the spam folder.
In the case of a mobile phone, make sure that the environment cannot be received except for the personal computer address or the specified address in the receiving setting.
* Sorry to trouble you with the confirmation and cancellation of the above settings, but please consult with the terminals used and the customer support of the mobile phone company.

Refund policyPlease confirm.